At the Latchis Hotel, we strive to provide a relaxing oasis for vacations, getaways, and retreats in Southern Vermont. For the most enjoyable stay for all our guests, please read the following policies when planning your visit to the idyllic town of Brattleboro.
Our Policies
General Policy Information
Reservations
The Latchis Hotel accepts DIRECT reservations via our website at latchishotel.com and via phone at 802-254-6300 or 800-798-6301. Guests must be 21 or older to book and check into the Latchis Hotel. A valid ID and credit card are required for check-in.
After Hours Check In
Should you need to check in after 10 PM, an after-hour or nighttime check-in protocol will need to be followed. Please let the Concierge know as soon as you find you will be arriving after our desk closes, so we can get you set up.
Third-Party Reservations
We accept 3rd party internet-booked reservations.
A valid credit card is required to complete a reservation or booking. Guests must be 21 years or older to book a room and check in to the Latchis Hotel.
Once a guest has booked via a 3rd party online booking service or agent, the Latchis Hotel receives the reservation only. The guest’s booking and financial obligation is with that 3rd party, not the hotel. Sadly, the hotel cannot cancel, upgrade, discount, move, or alter the reservation. The guest will have to contact the original booking agent to make any changes. Booking directly with the hotel is always best, and you can generally get better pricing.
Check-In
Check-in time begins at 3 PM and will end at 10 PM in general circumstances. Should you need to check in after our currently posted time, an after-hour or nighttime check-in protocol will be followed. Please let the Concierge know as soon as you find you will be arriving after our desk closes, so we can get you set up.
Early check-in cannot be guaranteed.
Check-out
Check-out time is by 11 AM unless you have been granted an extended check-out time. A late check-out time cannot be guaranteed.
Payment
The Latchis Hotel accepts VISA, MASTERCARD, AMEX, and DISCOVER as well as Travelers Cheques. We do not accept cash or personal checks. A valid credit card and valid ID is required to check in to the Latchis Hotel.
Parking
The Latchis Hotel has a private surface parking area directly behind our building and clearly marked. Our parking is limited and on a first-come first-serve basis. We do not guarantee or reserve parking for guests. Additional parking is available in the town-owned pay and display parking lot next to ours or the transportation center. It is free from 6 PM until 9 AM Monday – Saturday and free all-day Sundays and holidays. The Town of Brattleboro does not permit on-street parking after 11 PM or on certain snow emergency days. Guests are responsible for reading installed signage and following instructions for parking. The Latchis Hotel does not pay for guest parking fees. There is adequate parking information posted in and around the hotel and our Concierge can guide our guests to appropriate parking.
Seasons / Rates
Rates at the Latchis Hotel fluctuate depending on the season. Our High Season runs from May 15 through the first weekend in November. Non-High Season runs from the Monday following the first weekend in November through May 14. Holidays and Event dates may be higher.
Quiet Time
General quiet time starts at 9 PM and is in effect until 9 AM daily.
General Guest Consideration
Latchis Hotel guests are expected to conduct themselves in a social and civilized fashion while in the building. This includes consideration to neighboring guests regarding personal noise, and activity in the public areas and while on the property. Management and or the Concierge reserves the right to intervene on behalf of guest complaints or any inappropriate behaviors from guests or towards guests. Action may include, but is not limited to, a general request for immediate cancellation of the reservation with no refund.
Guests found to be causing uncomfortable or disruptive conditions for other guests may be charged with any refunds given to other rooms affected by unsocial or inconsiderate behavior.
This policy also pertains to socially inappropriate interaction with hotel staff and Management.
Cancellation Policy
The Latchis Hotel maintains a 3:00 PM EST the day prior to a guest’s scheduled check-in date cancel/change policy. Cancellations made after 3:00 PM EST the day prior to a guest’s scheduled check-in date will be charged at the rate of the first night plus tax as a cancellation fee. The Latchis Hotel may choose at any time to waive cancellation policies due to natural or unnatural situations not within our control.
Group Bookings And Block Release
Group bookings or blocks are given 4 weeks forward of the check-in date for filling the room block. At which time the remaining blocked rooms will be released to the public.
Natural And Unnatural Occurrences
The Latchis Hotel does not accept liability for natural or unnatural occurrences or situations that are not reasonably within our control. The Latchis Hotel does not accept responsibility for finding replacement accommodations for said blocks or bookings and events and leaves that process or responsibility with the booking party. Natural disaster is defined as involving weather-related disasters, earthquakes, flooding, and natural hazards causing the facility to be unusable or inaccessible. Unnatural is defined as, but not limited to, health outbreaks, pandemics, or occurrences due to human interaction that cause closure or partial closure of the facility, short term or long term.
Lost And Found
The Latchis Hotel is not responsible for the security or well-being of personal guest items that may have been left behind. Guests’ personal items are solely the responsibility of the guest, and we remind all guests to pack carefully and to ensure they have removed all their personal items from the room when they check out. If a guest suspects that they left an item behind, they should contact the hotel immediately. Shipping of items back to the guest will be handled by the guest through the shipping company of their choice. Guests will be solely responsible for creating and paying for a shipping label and selecting a pick-up time from the Latchis Hotel through the shipping company they’ve chosen for their item. The shipping label can be sent to: Reservations@latchis.com and the pick up address is: Latchis Hotel, 50 Main Street, Brattleboro, VT 05301. The Latchis Hotel will package the item and attach the shipping label once received. We hold items left behind up to 30 days before disposing of them, unless previously contacted.
Additional Service Fees
Additional service fees may include but are not limited to lost key(s) fee, floral arrangements, special beverages, catering, missing room amenities, confections, office equipment rental, custom occasional items purchased for guests, etc.
Pet Policy
We love pets and have a limited number of pet friendly lodging accommodations. The Latchis Hotel MUST be notified prior to your arrival that you are bringing a pet with you.
Pet Fee
A fee of $30 per stay will be added to the room charges. This is a PER STAY fee and not a per-night fee. This fee helps us maintain the equipment used to cleanse the rooms after a fur child’s visit.
ADA Compliance
Our staff are well-trained and versed in ADA compliance. Approved ADA canines are accepted with open arms at the Latchis Hotel. Canines are the only ADA animal permitted in the Latchis Hotel at this time.
Does a hotel have the authority to ask about the ADA canine?
Yes
1) Is the service canine required due to a disability? and
2) What work or task has the canine been trained to perform?
Can a hotel ask that the ADA canine be removed from the hotel?
Yes
1) If the canine is out of control and
2) If the person with the disability does not take effective action to control the canine
Are Emotional Support (ESA) or “assistance animal” canines welcome at the Latchis Hotel?
Yes, however, ESA or Emotional Support canines are not ADA canines, so the $30 pet fee will apply. ESA canines do not fall under the ADA guidelines. Doctors’ letters or certificates are invalid for ESA.
Qualifying Pets
Our requirements are very simple to have your pet stay with us. They must be quiet, well-behaved, socialized with strangers and other animals, be clean and they cannot be left alone in the room if you go out. We love all pets at the Latchis Hotel and encourage you to not have to leave them at home when you travel. If you have any questions about our pet policies and need further clarification or wish to have a conversation with the Hotel General Manager about an upcoming stay, please call: 802-254-6300
Check-In Process
When you check in, we will have you fill out a pet registration and checklist. It’s simple. We will give you a special door hanger indicating there is a fur kid in the room so passers-by may take note to be conscious of that.
Accidents? No Shame, But We Need To Know
If your pet has an accident in the room, please let us know. It’s no big deal to us, but we want to take the appropriate cleaning action prior to the next guest booking the room.
